PROJECT DESCRIPTION
Vision
Customer satisfaction management.
Solution
An application for customer satisfaction management that provides customers some unique features such as login, dashboard and customer feedback management etc.
Features
- Login, dashboard, customer feedback management.
- Notifications (such as new interviews arrived, contact wish from customer arrived etc.), application settings (such as notification on/off, notification sound and light on/off).
- Combining multiple notifications in one notification.
- Google analytics.
- Creating logs in crashlytics etc.
- We have also developed REST API for this App with token-based authentication for each request using jwt.io.
Results
Customer feedback and customer satisfaction management is no more a headache for BMS. They collect data using this application and process them to make changes in their system and achieve customer confidence.
Technologies
Android, Groovy, J2EE, Restful Webservices, JSON